RETURN POLICY

House Harmony Return Policy

At House Harmony, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, we have established a hassle-free return policy to make your experience as smooth as possible.

30-Day Satisfaction Guarantee: We offer a 30-day window from the date of delivery for you to decide if your purchase meets your expectations. If, within this period, you find any issues or are dissatisfied with your item, you may initiate a return.

Eligibility Criteria: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Please ensure that all tags, labels, and accessories are intact.

How to Initiate a Return:

Log in to your House Harmony account.
Navigate to the Order History section.
Select the order containing the item you wish to return.
Follow the provided instructions to complete the return request.

Return Shipping: Return shipping costs are the responsibility of the customer, except in cases where the item received is defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure the safe return of your item.

Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a reasonable timeframe.

Exclusions: Certain items, such as personalized or customized products, may not be eligible for return unless they are defective or damaged.

Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the necessary steps to resolve the issue promptly.

Contact Us: If you have any questions or concerns about our return policy, feel free to reach out to our dedicated customer support team at customer.support@househarmony.com.

Thank you for choosing House Harmony. We appreciate your trust, and we are committed to ensuring your satisfaction with every purchase.