SHIPPING POLICY

House Harmony Shipping Policy

1/9/2024

Welcome to House Harmony! Our Shipping Policy outlines the terms and conditions regarding the shipment of products purchased from our online store [www.househarmony.com].

1. Order Processing Time:

a. Processing:

Orders are typically processed within 2 business days from the date of purchase. Processing time may vary during peak seasons or promotional periods.

b. Customized or Personalized Items:

Items that are customized or personalized may require additional processing time. Details will be provided on the product page.

2. Shipping Methods:

a. Domestic Shipping:

We offer standard and expedited shipping options for domestic orders. Shipping rates and delivery times are calculated at checkout.

b. International Shipping:

We offer international shipping to select countries. Shipping rates and estimated delivery times will be provided during checkout. Please note that customs duties and taxes may apply and are the responsibility of the recipient.

3. Shipping Costs:

a. Calculation:

Shipping costs are calculated based on the weight of the items, shipping method selected, and destination. The total shipping cost will be displayed during the checkout process.

4. Order Tracking:

a. Tracking Information:

Once your order is shipped, you will receive an email with tracking information. You can track your order using the provided tracking number on our website or through the carrier's website.

b. Multiple Shipments:

In some cases, orders with multiple items may be shipped in separate packages to ensure timely delivery. You will receive separate tracking information for each shipment.

5. Delivery Timeframes:

a. Estimated Delivery:

Estimated delivery times are provided during the checkout process and are based on the shipping method selected. Please note that these are estimates, and actual delivery times may vary.

b. Delays:

House Harmony is not responsible for delays caused by factors beyond our control, including but not limited to weather conditions, customs processing, or carrier issues.

6. Address Accuracy:

a. Responsibility:

It is the responsibility of the customer to provide accurate and complete shipping information. House Harmony is not liable for orders shipped to incorrect or incomplete addresses provided by the customer.

7. Lost or Stolen Packages:

a. Claims:

If you believe your package is lost or stolen, please contact our customer support team at shipping@househarmony.com for assistance. We will work with the carrier to investigate the issue.

8. Contact Us:

If you have any questions or concerns about our Shipping Policy, please contact us at shipping@househarmony.com.

Thank you for choosing House Harmony. We strive to provide a seamless and efficient shipping experience for all our customers.